Frequently Asked Questions
Everything you need to know about our premium creative tools.
What is the average shipping time for art supplies?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for urgent projects.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy for opened paints or markers?
For health and safety reasons, we can only accept returns on unused and unopened items in their original packaging within 30 days of purchase.
Do you offer professional or student discounts?
Yes, we offer a 10% discount for verified students and art educators. Please contact our support team with your credentials to receive your unique code.
Are your products ethically sourced and non-toxic?
We prioritize safety and sustainability. All our products are AP-certified non-toxic and sourced from manufacturers who adhere to strict environmental standards.
What should I do if my supplies arrive damaged?
If your items arrive damaged, please take a photo and contact our customer service team within 48 hours for a full replacement or refund at no extra cost.